TRG Pakistan explained

The Resource Group Pakistan, commonly known as TRG Pakistan (ur|ٹی آر جی پاکستان), is a Pakistani venture capital firm specializing in investments in business process outsourcing companies. It is based in Karachi.^[2]

History

Founded in 2003 by Zia Chishti, TRG originated from back-office operations he had established for Align Technology in Lahore.^[3] After his departure from Align, these operations became the foundation of TRG Pakistan's call center business in Pakistan.^[4] TRG obtained the certificate of commencement of business on February 27, 2003. The operations of the company effectively started on April 11, 2003.^[3]

In July 2003, TRG was listed on the Karachi Stock Exchange following an initial public offering at a strike price of PKR 10.^[5] In November 2003, TRG acquired a 40 percent stake in Centratel LLC, a provider of call center and telephone answering services in Bend, Oregon.^[6] Previously, it made an investment in Los Angeles–based Alert Communications.^[6]

In May 2004, TRG acquired iSKY Inc., a company providing customer care and marketing services to companies in North America and Europe.^[7] In June 2004, TRG acquired DCS Inc., a South Dakota–based call center service provider, through its subsidiary Alert Communications, Inc.^[8] A year later, in 2005, TRG made a seed investment in Afiniti, a software company developing artificial intelligence for use in customer call centers.^[4]

In October 2007, TRG sold its shareholding of Central Voice, LLC to Endicott Communications for $1.75 million.^[9]

In 2020, TRG's subsidiary ibex was listed on the Nasdaq.^[10]

Subsidaries

• TRG International Limited (45.3%)^[11]
  • Afiniti (17.2%)^{[4] [11]}
  • Ibex (28.8%)^{[4] [11]}

Notes and References

1. Web site: TRG Pakistan Annual Report 2024. 1 October 2024.
2. Web site: The TRG stock phenomenon, explained. February 20, 2021. Meiryum. Ali. Profit by Pakistan Today. November 2, 2021. November 2, 2021. https://web.archive.org/web/20211102101930/https://profit.pakistantoday.com.pk/2021/02/20/the-trg-stock-phenomenon-explained/. live.
3. Web site: The Resource Group (TRG) Business Process Outsourcing Pakistan's Success Story . Tariq . Jalees.
4. Web site: After a stellar entrepreneurial run, TRG is Zia Chishti's swan song. Farooq. Tirmizi. March 7, 2017. Profit by Pakistan Today. April 14, 2024. July 22, 2023. https://web.archive.org/web/20230722193412/https://profit.pakistantoday.com.pk/2017/03/07/after-a-stellar-entrepreneurial-run-trg-is-zia-chishtis-swan-song/. live.
5. Web site: Broadening the retail base in stock market. DAWN. 19 July 2004 .
6. Web site: Acquisition. November 11, 2003. DAWN.COM. September 17, 2024. September 17, 2024. https://web.archive.org/web/20240917180128/https://www.dawn.com/news/124243/acquisition. live.
7. Web site: Resource Group acquires iSKY. May 28, 2004. DAWN.COM. September 17, 2024. September 17, 2024. https://web.archive.org/web/20240917180130/https://www.dawn.com/news/360171/resource-group-acquires-isky. live.
8. Web site: TRG acquires US call centre firm. June 12, 2004. DAWN.COM. September 17, 2024. September 17, 2024. https://web.archive.org/web/20240917180126/https://www.dawn.com/news/361558/trg-acquires-us-call-centre-firm. live.
9. Web site: TRG sells subsidiary for $1.75m. October 23, 2007. DAWN.COM. September 17, 2024. September 17, 2024. https://web.archive.org/web/20240917180129/https://www.dawn.com/news/272290/trg-sells-subsidiary-for-1-75m. live.
10. Web site: Ibex Holdings seeks listing on Nasdaq | ePaper | DAWN.COM. epaper.dawn.com. 27 February 2018. 14 April 2024. 22 July 2023. https://web.archive.org/web/20230722193558/https://epaper.dawn.com/DetailImage.php?StoryImage=27_02_2018_011_004. live.
11. Web site: TRG Pakistan case study. 2024-05-18. 2024-05-18. https://web.archive.org/web/20240518102226/https://lms2.iba.edu.pk/vol1/2022/110/22/02160f2d-64c7-4285-907a-2d52ae53fb34. live.