| Health Dialog | |
| Type: | Private |
| Foundation: | 1997 |
| Location: | Bedford, New Hampshire, USA |
| Industry: | Population health |
| Products: | Chronic Care Management Nurse Advice Line Medication Adherence Wellness and Lifestyle Support Shared Decision Making |
| Homepage: | www.healthdialog.com |
Health Dialog is an American company providing personalized population health services to health plans, providers, employers and pharmaceutical manufacturers. The company focuses on providing tools and services to improve quality of care and reduce healthcare costs. [1] It was part of the Rite Aid Corporation until it was acquired by Carenet Health in May 2024. [2] [3]
The company has offered population health services since 1997. It provides multi-channel health coaching with registered nurses who are licensed to practice in all 50 states, D.C., and Guam. [4] The company holds accreditations from the URAC, a non-profit that certifies medical service organizations. [5] [6]
Health Dialog employs licensed health coaches to provide population health management services. The company uses its clinical knowledge, plus a variety of tools and resources, to support the needs of all populations in order to evaluate and then guide members to an improved health. [7] [8]
Health Dialog's Pathways Engine, uses predictive analytics and machine learning to identify opportunities for health management and cost reduction. The company uses analytics to combine clinical and non-clinical data in order to capture a number of factors that can influence health status and healthcare decisions. This ranges from claims, health risk assessment responses and biometric values to census information, consumer data assets (to assess purchasing capabilities and behaviors), social determinants of health (SDOH), household composition, health attitudes and communication preferences. [9] [10]
The company's partnerships with its clients have achieved some remarkable results, including reducing hospitalizations, increasing medication adherence and delivering significant savings. Some of the measurable results include an 11% average reduction in medical costs, 13.36% higher adherence to statins, 93% satisfaction with health coaches, and 73% of nurse advice line callers pre-intent on visiting the emergency department or calling 911 being redirected to a more appropriate and less emergent level of care.