Expert Global Solutions Explained

Expert Global Solutions, Inc. (EGS)
Logo Alt:Logo of Expert Global Solutions
Type:Private
Foundation:2012[1]
Location Country:United States
Locations:Over 100 Globally
Industry:Business Process Outsourcing
Accounts Receivable Management
Customer Relationship Management
Back Office Services
Revenue:Approximately 2 billion USD
Num Employees:~43,000 (2012)
Parent:Alorica
Owner:One Equity Partners

Founded in 2012, Expert Global Solutions, Inc. (EGS, formerly NCO Group), based in Plano, Texas,[2] was a privately owned business process outsourcing company. It is a holding company for NCO Group and APAC Customer Services, Inc. (APAC), providers of business process outsourcing services.[3] NCO provides accounts receivable management (ARM) services, and APAC provides customer relationship management (CRM) services.[4] EGS has over 100 locations with more than 42,000 employees. EGS was previously owned by One Equity Partners (OEP), the private investment arm of JP Morgan Chase & Co.[5]

In 2016, the company was acquired by Alorica Inc, a California-based customer service company.[6]

History

Previously known as NCO Group, the company was purchased by APAC Customer Services in April 2012 and rebranded as Expert Global Solutions.[7] [8] One Equity Partners acquired APAC Customer Services in July 2011.[9]

A portfolio company of One Equity Partners, Expert Global Solutions was acquired by Alorica in 2016.[10]

External links

Notes and References

  1. Web site: EGS Profile . Egscorp.com . 2012-10-03 . 2012-10-13 . https://web.archive.org/web/20121231034859/http://www.egscorp.com/About_EGS/index.html . 2012-12-31 . dead .
  2. http://www.egscorp.com/About_EGS/EGS_Fact_Sheet.html EGS Fact Sheet
  3. Web site: Patrick Lunsford . Completes Merger, Introduces World to Expert Global Solutions, Inc . https://archive.today/20130126091548/http://www.insidearm.com/daily/debt-collection-news/accounts-receivables-management/nco-completes-merger-introduces-world-to-expert-global-solutions-inc/NCO . dead . 2013-01-26 . Insidearm.com . 2009-03-27 . 2012-10-13 .
  4. Web site: NCO and APAC merger means CRM outsourcing game change . OVUM . 2012-10-13 . https://archive.today/20130130223950/http://ovum.com/2012/04/11/nco-and-apac-merger-means-crm-outsourcing-game-change/ . 2013-01-30 . dead .
  5. Web site: Nco Group Announces Completion Of Apac Merger And Refinancing . Oneequity.com . 2012-04-03 . 2012-10-13.
  6. Web site: California company acquires Plano-based Expert Global Solutions. December 16, 2017 .
  7. Web site: One Equity Partners Exits Expert Global . 2024-09-23 . peprofessional.com.
  8. Web site: 2012-04-03 . NCO Completes Merger, Introduces World to Expert Global Solutions, Inc. . 2024-09-23 . www.insidearm.com . en.
  9. Web site: APAC Customer Services Acquired By One Equity Partners - Quick Facts . 2024-09-23 . RTTNews . en-US.
  10. Web site: Alorica to acquire Expert Global Solutions . 2024-09-23 . www.spglobal.com . en-us.

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